Please read our privacy policy and terms of service guidelines
At Kamala Supermarket, we respect your privacy and are committed to protecting any personal data you share with us. This policy details how we handle user data collected through our website and WhatsApp ordering channel.
When you place an order, contact us, or register for our rewards program, we may collect:
We use this data solely to process and deliver your grocery orders, manage your loyalty reward balance, and communicate special offers via WhatsApp. We **NEVER** sell or share your data with external advertising parties.
Your details are stored securely on local servers. WhatsApp interactions are subject to WhatsApp's standard end-to-end encryption guidelines.
We do our best to maintain accurate product descriptions and stock status. However, since fresh produce stock is updated daily, minor stock shortfalls may occur. Our team will verify and adjust your cart items during WhatsApp confirmation.
Same-day delivery is subject to traffic conditions and booking slot limits. If you receive a product that is not fresh or is damaged, notify us within 24 hours of delivery. We will replace the product or issue a refund immediately.
All prices listed on the website are inclusive of local taxes. We strive to maintain stable rates, but fresh vegetable and fruit prices fluctuate daily based on local farm market rates.
